Service Plan – Renewal of contract of Filipino/Indonesian maid
‘We’, ‘the Company’, ‘HelperMatch’, ‘helpermatch.hk’ refers to HelperMatch Employment Agency, while ‘you’, ‘employer’, ‘the user’ refers to clients directly using our online platform for employment and reservation purposes. By using our platform, you accept and agree to, without unauthorised alteration, all terms, conditions, notifications and declarations in this agreement existing at the time you use our reservation services. All information regarding your reservation will also be subject to the following terms, conditions, notifications and declarations.
Service fee is non-refundable when employer cancelled the helper and/or terminated this contract due to any personal reason(s). There is also no changing of helper.
The employer will be assumed to have terminated the application process or forfeited the right to employer the maid under the following conditions:
The employer has still not handed in the necessary documents 14 days after the company has submitted the application documents;
The employer or helper cancels the application for any personal reason;
The Employer cannot comply with the requirements of the application or the Consulate in Hong Kong shall refuse to grant the application (the employer shall make his own assessment as to whether the requirement of the application can be satisfied). If the Employer is in "watch list" or "blacklist" of Consulate and needs our staff to accompany the Employer to attend the interview at Consulate, the Employer is subject to an administration charge $500 each. Such fee is non-refundable.
The HK Immigration Department required supplementary documents from the employer and/or requests to interview the employer, but the employer cannot submit the required documents within 7 days and/or did not attend the interview, leading to delays in the application which ultimately results in the maid being unable to arrive in HK according to schedule or the application being rejected. The Company does not bear responsibility in the above conditions and will not refund any paid agent fees.
After the company has submitted the application documents, if the employer requests for alteration of content in the application documents, we will charge the employer an administration fee of:
HK$200 for alteration after mailing out of documents;
HK$500 for alteration after the Standard Employment Contract (ID407) has been submitted to the consulate; and
For cancellation after ID407 is forwarded to the Immigration Department of Hong Kong, service fee is non-refundable.
No guarantee period
We are verifying the name, date of birth and last date of working visa of helper according to the helper’s passport, HKID and visa. The helper’s working history and resume need to be confirmed by the employer.
After we have received all documents from the employer, the approximate time needed is listed below:-
Stages of Application
Expected Date of Completion
Contact with domestic helper, prepare documents, arrange sign Contract
Around 1-2 weeks
Around 1 week (Indonesian) / Around 2 weeks (Filipino)
Visa approval of Hong Kong Immigration Department
Around 20 working days or 5 weeks before the new walking visa will take effect
Expected arrival date
In general, the estimated date of reporting duty is the day following the expiry of current visa.
If, due to adjustment of the Minimum Allowable Wage and/or other legislation by the HKSAR government/consulate, the content of the ID407 must be altered before re-submitting them to the consulate or the application must be restarted, the costs will be borne by the employer.
If the Filipino domestic helper goes back to the Philippines for home leave, and if he / she intends to return back to the country of employment, he / she must apply the Overseas Employment Certificate (OEC) by himself / herself before leaving Hong Kong.
If, due to reasons beyond reasonable control of the company instead of delays and mistakes caused by our error, that the Company is unable to fulfil part or all of its obligations outlined in this agreement, then the Company will not bear any responsibility regarding the situation. Such reasons may include but are not limited to maid’s personal reasons, warfare, social turmoil, civil disobedience, riot, natural hazards, legal barriers overriding the government/country, labour/trade conflict, fire, explosion, storm, flood, earthquakes and other unforeseen occurrences. The company will not refund under the above circumstances.
The Company reserves the right to refund the agent fee to the employer but can unilaterally withdraw such right.
The user agrees to receive promotional information from the Company, the Company’s related business and any partner companies.
The contract for application of helper employment signed between the Company and the employer is non-transferrable. The Company reserves the right to make final and binding decisions in case of disputes regarding the above terms and conditions.
If you have any suggestions to our services, please feel free to tell us through the following channels:
Hotline: (852) 2957 9191
Or please feel free to directly email us your suggestions to [email protected]
Office hour: 10:00 AM - 6:00PM (Saturday, Sunday or Public holiday: Closed)